Services

After-sales Service

04-04-2019

Consistent excellent product performance is vitally important to our customers. We at INFINAIR always seek to provide customers all over the world with the best possible after-sales support to show our care for them and our core corporate values.

As customers file complaints, INFINAIR will quickly respond to solve them and deem this as an opportunity to further better our overall products and services for greater future development. When customers need our help, we make sure our service team is always there to provide real assistance.

Each and every customer represents a valuable asset for us. INFINAIR has a strong resolve to serve them well both before and after sales.

—— Free dedicated hotline and Wechat official account are available to customers.
—— Professional service staff is right there during office hours from 8.30am – 5.30pm (GMT+8) at your call to provide real effective support and suggestions.
—— We have a special tracking system to identify information about the purchase orders that makes us offer targeted support.
—— Consistent efforts are made to collect the opinions of our customers to find out how we can be better based on their feedback.

ATTACHMENT

1. Warranty Statement:

INFINAIR CORPORATION WARRANTS THE INFINAIR® PRODUCTS TO BE FREE OF DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF EIGHTEEN (18) MONTHS SINCE THE EX-WORKS DATE. SHOULD ANY PRODUCTS PROVE DEFECTIVE DURING THE WARRANTY PERIOD, THE PARTS WOULD BE REPLACED OR REPAIRED AT OUR OPTION.WE ARE NOT RESPONSIBLR FOR ANY OTHER COSTS OR LOSSES.

2. Limitation and Exclusion of Liability Clauses

The warranty is void in case of:
2.1 The actual operating conditions deviating from those defined in the contract, including but not limited to temperature, corrosion, and power supply and system resistance.
2.2 Damages caused by improper handling or storage.
2.3 Damages or failures resulting from improper maintenance, jobsite accidents and other activities inconsistent with the Installation, Operation and Maintenance Manual.
2.4 Repairs or constructional modifications without the producer’s permit.
2.5 The serial number altered, removed or incorrect.

3. If additional warranty terms are confirmed in choosing INFINIAR products, these terms together with the contract shall govern.